Your next car.
Beautifully
handled.

We guide you through understanding your needs, researching your options, arranging test drives, sourcing a suitable vehicle, negotiating the purchase, coordinating paperwork and managing delivery arrangements. You have one point of contact throughout.

1. Start with a complimentary consultation.
2. Agree the scope, accept the engagement terms and pay the base fee.
3. Complete a deeper discovery of your lifestyle, budget and priorities.
4. Review a researched shortlist of 3–5 vehicles.
5. Experience your preferred cars.
6. Review sourcing options and the negotiated dealer offer.
7. Approve the purchase order and complete the agreed payments.
8. We coordinate purchase paperwork and handover with the supplying dealer.

Your Concierge service includes coordination of up to three test drives, normally in different shortlisted vehicles, within the agreed service area. A shorter or dealer-premises drive counts only if you agree to it in your plan. Dealer cancellations, missing insurance authorisation and CarTest errors do not use an included drive. Additional drives and any extra cost require your written agreement before booking.

We coordinate 24–48-hour home or office drives subject to dealer availability and insurance authorisation. We confirm the actual duration, handover and return times before you agree to each drive.

Yes. Within the service area agreed with you, our team coordinates home or office arrangements with the supplying dealer. Each drive needs a confirmed schedule, rental acceptance and written dealer insurance authorisation.

Before a drive can proceed, you must receive and actively agree to the applicable Smart Mobility Group rental agreement, completed vehicle-specific schedule and dealer cover conditions. We also verify driver eligibility and obtain written dealer insurance authorisation. Enquiring or paying the Concierge fee does not accept a rental agreement or reserve a vehicle.

Read the Smart Mobility Group rental agreement

No. Tell us what your next car needs to do, even if you are unsure about body style, makes or models. We help turn those needs into a considered shortlist.

We research 3–5 options against your budget, passengers, daily use and priorities. Each shortlist is checked by a person using current Australian specifications, pricing and availability information. We explain the trade-offs so you can make the decision.

Let us know as soon as your priorities change. A different budget, vehicle category or set of requirements may change the research and sourcing work. We will discuss the revised brief and agree the scope before proceeding. The engagement terms govern how changes are handled.

Past savings have ranged from around $500 to as much as 30%, depending on the vehicle and market conditions. Every purchase is different, and no minimum saving or discount is guaranteed. We negotiate each purchase on its merits and explain the full costs before you decide.

CarTest Concierge is paid only by its customers. We receive no dealer or referral commissions for this service. CarTest Agency separately receives contracted OEM event payments.

The base fee is $1,490 for a final discounted drive-away purchase price up to $80,000. Above $80,000, add 2.5% only of the excess. Calculate the price before deposits or trade-in credit, excluding separately itemised finance interest, optional insurance, extended warranties and service plans. At $100,000 the Concierge fee is $1,990; at $120,000 it is $2,490. Concierge fees include GST where applicable.

The initial consultation is complimentary, up to 60 minutes. Acceptance is complete when your active agreement to the identified Scope of Work and Service Terms is recorded and the full $1,490 base fee is successfully received. Any variable amount is due when the licensed supplying dealer accepts your approved purchase order, including build-to-order purchases.

Before paid work starts, we refund Concierge fees paid, less only unavoidable third-party costs you expressly approved. The initial consultation and first documents remain free. After work starts, we provide a written breakdown of properly completed services and approved costs, then refund the unused balance. There is no automatic cancellation penalty or forfeiture. We pay an agreed refund within 10 business days, subject to any earlier legal deadline. Your consumer rights continue to apply.

We can continue sourcing within the same agreed buying brief, crediting Concierge fees already paid without charging another base fee or twice for the same work. If you end the engagement instead, we assess properly completed services and refund the unused balance under the Service Terms. The dealer contract separately governs vehicle deposits and supply.

Yes. We can coordinate a build-to-order purchase with the licensed supplying dealer. Specification, price and delivery timing are confirmed with that dealer. The variable Concierge amount is due when the dealer accepts the purchase order.

Stock and delivery timing are confirmed with the supplying dealer. We keep you informed of the information available and help you assess the options before you commit.

No. Your enquiry starts a conversation. Formal engagement requires your active agreement to the identified Scope of Work and Service Terms and successful receipt of the full $1,490 initial payment. A test drive additionally requires separate rental acceptance and the confirmed dealer arrangements.