CARTEST CONCIERGE

Service information

Your engagement sets out the agreed services, inclusions and payment arrangements. This page explains the service; the fixed Service Terms and your individual Scope of Work are supplied for review before the initial payment. You acknowledge and agree to the identified documents in the payment process.

Test drive arrangements

Your Concierge service includes coordination of up to three test drives, normally in different shortlisted vehicles, within the service area agreed with you. We coordinate 24–48-hour home or office drives subject to dealer availability and insurance authorisation. A shorter or dealer-premises drive counts only if you agree to it in the plan. Dealer cancellations, missing insurance authorisation and CarTest errors do not use an included drive. Additional drives and any extra cost require your written agreement before booking.

Before a drive can proceed, you must receive and actively agree to the Smart Mobility Group rental agreement, completed vehicle-specific schedule and applicable dealer cover conditions. We confirm the vehicle, drivers, actual duration, handover, return, eligibility and cover, and obtain written dealer insurance authorisation before release or movement. Reading this page, making an enquiry or paying the Concierge fee does not accept a rental agreement or reserve a car.

Your engagement and fee

The initial consultation is complimentary for up to 60 minutes, by phone, video or appointment. Formal engagement begins when your active acknowledgement of the fixed Service Terms and Scope of Work is recorded and the full $1,490 base payment is successfully received. The base covers vehicle purchases up to $80,000. A further 2.5% applies only to the purchase-price portion above $80,000 and is due when the licensed supplying dealer accepts the purchase order, including build-to-order.

We confirm the agreed scope, inclusions, fee calculation and payment arrangements with you before engagement. A website enquiry does not accept terms or take payment.

The fee uses the final discounted drive-away purchase price, including vehicle options and accessories in the order, dealer delivery, GST, luxury car tax, registration and compulsory on-road charges, before deposits or trade-in credit. Separately itemised finance interest, optional insurance, extended warranties and service plans are excluded. Concierge fees include GST where applicable. A $100,000 purchase price produces a total Concierge fee of $1,990.

Changes, cancellation and refunds

If your requirements change, speak to us so we can agree any change to the brief before further work proceeds. The applicable Terms version is retained for your engagement and later progressive payment. Scope changes require written agreement; website updates do not retrospectively change accepted Terms.

Before paid work starts, we refund Concierge fees paid, less only unavoidable third-party costs you expressly approved. Your initial consultation and first documents remain free. After work starts, we give you a written breakdown of services actually and properly completed and approved unavoidable costs, then refund the unused balance. There is no automatic cancellation penalty or forfeiture. We pay an agreed refund within 10 business days, subject to any earlier legal deadline.

No variable fee is due before the dealer accepts your approved purchase order. If an accepted order is later cancelled, we assess completed and outstanding Concierge services under the agreed Terms. If the dealer cannot supply, we can continue sourcing within the same buying brief with fees already paid credited and no second base fee. If you end the engagement, the completed-work assessment applies. The dealer contract separately governs vehicle deposits and supply. Your rights under Australian Consumer Law continue to apply.

Independent advice

CarTest Concierge is paid by its customers and receives no dealer commissions or referral payments. You make the buying decision and enter the vehicle contract with the licensed supplying dealer. CarTest Agency separately receives contracted OEM event payments.

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