Frequently asked questions.

Purchase Assist handles dealer conversations and purchase-price negotiation for your chosen new car. You approve the decision and purchase directly from the supplying dealer. We agree scope and disclose applicable dealer or manufacturer payments before you engage us.

We help you try new cars in everyday life before buying. Each car gets three consecutive days (72 hours).

One car / 3 driving days: $399. Two cars / 6 days: $699. Three cars / 9 days: $999. Prices include setup and GST.

After cars, dates and terms are agreed, pay once before delivery. Your invoice itemises setup ($99/$149/$199), driving ($300/$550/$800) and any selected $500 Purchase Assist.

Yes. Complete all test drives within 28 days of your first handover. Dates depend on availability; gaps do not count as driving days.

To your home or office in Melbourne and inner metro areas. We confirm the address and delivery arrangements before booking.

You must be 18+, hold an eligible licence and pay with your own card in exactly the same name. You must personally receive and return every vehicle. Original licence and card checks happen before handover.

After CarTest confirms the booking, the itemised setup fee is non-refundable for change of mind, subject to Australian Consumer Law. Other cancellation terms are agreed before payment; provider-failure refund rights remain.

We refund full unused 24-hour driving days, including unused later cars. The calculation uses the driving fee paid divided by booked driving days. Agree the early return with us; the setup allocation is excluded after confirmation.

Purchase Assist is $990, reduced to $500 when you book a CarTest test-drive experience. It’s the same purchase negotiation service. Both prices include GST; eligibility and fee-refund conditions are in the Purchase Assist terms.

Use the email address on your enquiry and the short-lived code sent to your inbox. No password or ChatGPT account is needed.

Yes, as well as customer fees. We explain the arrangements for your chosen vehicles before booking.

Models, dates, delivery and returns, insurance/excess, kilometres, charging or fuel, driver eligibility, full charges and cancellation terms. Your free enquiry does not reserve a car.